Frequently Asked Questions

Where do you deliver?

At the moment, Glossa Mia ships exclusively within the United States. Every order qualifies for free standard shipping, with no extra charges at checkout.

How quickly will I receive my order?

If you place your order before 6:00 PM (GMT-8), we’ll begin processing it the same day. Handling takes 1–3 business days, and delivery usually takes 4–7 business days after dispatch. That means most orders arrive within 5–10 business days, Monday through Friday.

Is shipping always free?

Yes, shipping is always 100% free for all orders within the U.S., regardless of the amount you spend.

What is your return policy?

We accept returns for both defective and non-defective items that are in new or gently worn condition. Returns are available for up to 60 days from the delivery date, and we cover the cost of return shipping. Refunds are issued within 14 days once we receive your item.

Can I request an exchange instead of a refund?

Absolutely. If your item doesn’t work out, you can request an exchange within 60 days as long as it’s in new or gently worn condition. Just like returns, exchanges come with free return shipping.